The Ombudsman Program exists to protect the human and civil rights of long-term care residents and to promote their autonomy through individual and collective advocacy efforts to enhance their quality of life in long term care settings. This mission statement requires diligence and commitment to improve the quality of life experience of Arizona’s institutionalized elderly residents.
Resident rights are:
- The right of citizenship
- The right to dignity
- The right to privacy
- The right to personal property
- The right to information
- The right of freedom
- The right to care
- The right of residence
- The right of expression, complaints, and grievances without fear or reprisal
The Ombudsman Program speaks 4 Tribal languages:
- Tohono O’odham
- Pascua Yaqui
- Hopi
- White Mountain Apache
- Hispanic
If your language is not spoken the Ombudsman will work with you and your family to find someone to assist with language barriers.
For assistance contact:
Ms. Flor Olivas, Tribal Ombudsman Specialist
Help Line 1-800-591-9370
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Useful Links
Arizona Department of Economic Security – Adult Protective Services Website
https://des.az.gov/services/aging-and-adult/arizona-adult-protective-services-aps
Arizona Department of Health Services – AZ Care Check
https://azdhs.gov/licensing/index.php#azcarecheck
Arizona Department of Economic Security – File a Grievance with DDD
https://des.az.gov/services/disabilities/developmental-disabilities/current-member-resources/file-a-grievance
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Long Term Care Flyer