Tribal Ombudsman Program

The Ombudsman Program exists to protect the human and civil rights of long-term care residents and to promote their autonomy through individual and collective advocacy efforts to enhance their quality of life in long term care settings. This mission statement requires diligence and commitment to improve the quality of life experience of Arizona’s institutionalized elderly residents.

Resident rights are:

  • The right of citizenship
  • The right to dignity
  • The right to privacy
  • The right to personal property
  • The right to information
  • The right of freedom
  • The right to care
  • The right of residence
  • The right of expression, complaints, and grievances without fear or reprisal

The Ombudsman Program speaks 4 Tribal languages:

  • Tohono O’odham
  • Pascua Yaqui
  • Hopi
  • White Mountain Apache
  • Hispanic

If your language is not spoken the Ombudsman will work with you and your family to find someone to assist with language barriers.

For assistance contact:

Ms. Flor Olivas, Tribal Ombudsman Specialist   

Help Line 1-800-591-9370


Useful Links

Arizona Department of Economic Security – Adult Protective Services Website

Arizona Department of Health Services – AZ Care Check

Arizona Department of Economic Security – File a Grievance with DDD


Long Term Care Flyer

Tribal Ombudsman Poster Revised Final



Flor Olivas, AAA Tribal Ombudsman Specialist

2214 N. Central Ave., Ste. 100
Phoenix, Arizona 85004
Phone: 602-258-4822
Fax: 602-258-4825