Public Benefits Outreach Program (PBO)

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Public Benefit Outreach Project

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Arizona State Health Insurance Assistance Program

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Do you have question regarding:

  • Medicare?
  • Part A (Hospital Insurance)? Part B (Medical Insurance)? Part C (Medicare Advantage)?  Medicare Drug Prescription Plan (Part D)?
  • Medicaid (Arizona Health Care Cost Containment System)?
  • Social Security?
  • Arizona Long Term Care System (ALTCS)?
  • Veterans Benefits?
  • Indian Health Service (IHS)?
  • Appeals?
  • Other types of Health Insurance and Public Benefits?

The Arizona Health Insurance Assistance Program can help you:

  • Determining what benefit one may be entitled to and guiding them through the process
  • Educating community members, elders, caregivers and people with disabilities about Public Benefits through community forums or one-on-one counseling
  • Appeals process with Social Security, Medicare, & Medicaid
  • Educating community about Medicare fraud and abuse

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The Public Benefits Outreach (PBO) Project is a component of the Inter Tribal Council of Arizona, Inc., Area Agency on Aging, which serves 21 tribes in Arizona. PBO is a free health benefits education and counseling service for tribal elderly and people with disabilities. PBO works to educate, advocate, counsel, and empower elders and people with disabilities to make informed health care and benefits decisions. In addition, the PBO project trains volunteers on public benefits to counsel and advocate for elders and people with disabilities. The Public Benefits Outreach Project works closely with the Arizona State Health Insurance Assistance Program (SHIP) and the Administration for Community Living (ACL) under the Arizona Division of Aging and Adult Services.

Tribal Benefits Counselors

  • Counselors are trained in Public Benefits to provide accurate, objective, and confidential counseling to clients.
  • PBO and counselors work together to provide counseling services and presentations in Tribal communities.


Upcoming Training & Events

Initial 30 Hour State Health Insurance Assistance Program Training

When: January 22 – 26, 2024
Time: 9:00am – 3:00pm
Where: Via Zoom

For more information contact:

Stephanie Barehand, Public Benefits / Independent Living Support Specialist
Area Agency on Aging, Region 8
Inter Tribal Council of Arizona, Inc.
p: 602.258.4822 | f: 602.258.4825



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