Public Benefits Outreach Program (PBO)

The Public Benefits Outreach Project works closely with the Arizona State Health Insurance Assistance Program (SHIP) and the Centers for Medicare and Medicaid Services (CMS) to provide accurate, up-to-date information about Medicare, Medicaid, other various entitlement programs, fraud and abuse in the healthcare system, and pertinent health care issues to potential and existing Medicare beneficiaries, staff, and caregivers within the ITCA-AAA service area.  The project collaborates with tribal elderly services providers to provide beneficiary counseling and conduct community outreach through the recruitment, training, and retention of volunteers at the local level.

  • Volunteer recruitment, training, and recognition
  • Informational presentations
  • Door-to-door outreach
  • Promotional and informational exhibit booths at health fairs, elder recognition days, conferences, etc.
  • Benefits counseling
  • Technical assistance


Upcoming Training & Events

State Health Insurance Program Refresher In-service Training

The Public Benefit Outreach Project (PBO) will be conducting a free SHIP Refresher In-service training on updated information on Medicare, Arizona Health Care Cost Containment System (AHCCCS), Social Security and other Benefit for Volunteers who will be assisting elders and individuals with disabilities in our tribal community.


When: Tuesday, January 12 & 13, 2015

Where: Inter Tribal Council of Arizona, Inc. Conference Room 2

2214 N Central Ave, Phoenix, Arizona 85004

Application and Agenda

SHIP Refresher In_Service Application and Agenda