Long Term Care Advocacy / Ombudsman
This program advocates for elders and residents of skilled nursing and assisted living facilities by certifying volunteers, who will visit clients living in nursing homes and ensuring that they are not being neglected or abused. ITCA-AAA provides training for all volunteers that are interested in becoming Ombudsmen.
The Ombudsman’s primary role is to help residents to care for themselves. Whenever possible, he/she should assist the resident in developing specific strategies to address problems. These strategies may include mediating or negotiating with the facility staff, working with a resident council, getting a group of residents with similar concerns together to work on a problem, or filing a complaint on behalf of the resident.
The Ombudsman Program exists to protect the human and civil rights of long-term care residents and to promote their autonomy through individual and collective advocacy efforts to enhance their quality of life in long term care settings. This mission statement requires diligence and commitment to improve the quality of life experience of Arizona’s institutionalized elderly residents.